To initiate a support request for a product, please provide the following information:

  • Order Number
  • Detailed Description of the incident leading to the failure or damage, including the circumstances and any relevant details
  • Clear, Close-up Photos showcasing the extent of the failure or physical damage sustained by the product
  • Video Footage capturing the moment of failure, faulty operation, or the event that caused the damage

Providing comprehensive details and visual evidence is crucial for us to accurately assess the situation and determine if any assistance can be offered, beyond the scope of the voided warranty.

Please note that without the requested information, it may be challenging for us to provide adequate support or facilitate a resolution with the manufacturer.

Once you have gathered the necessary details and media files, you can submit a support request using the form below, attaching any relevant photos or videos.